We have a broadband account with Xtra, which is New Zealand's largest Internet provider, being the online division of Telecom.
Xtra have launched what they're calling "Faster, Cheaper" broadband services this week. I am of course interested to see how this would benefit us. How much faster, how much cheaper would our broadband access become? We've been paying $49.95 a month for the Explorer plan.
Yesterday we received a letter in the mail advising us of the changes to our account. No where in this letter is there any mention at all of it being "Cheaper" and indeed the Explorer plan stays at exactly the same price, so we're still paying $49.95 per month. How can Xtra claim that they're delivering "Cheaper" broadband?
And as for a faster connection, I know there are many factors to take into account when measuring broadband speed but I've yet to see any change at all in the speed of our connection.
Faster, Cheaper broadband? I think not. I feel duped.